Users, Licences, and Logging Out

The Support Team is often asked the question ‘What is the difference between Users and Licences when it comes to accessing MidexPRO?’

They also receive urgent emails and calls, unable to log in.

The following two points below cover tips on the best ways to avoid Access issues and help to avoid unnecessary charges.

Users and Licences: the difference

A User is anyone who you need to Access your data for work-related reasons: sending letters to patients or invoicing information etc. Users are completely free to add to any MidexPRO system and you can have as many Users, on any given MidexPRO system.

Licenses are chargeable and relate to how many people can access MidexPRO to view the data held at the same time.

If you have 1 License, only 1 User can be logged in to MidexPRO at any one time. The more Licenses you have, the more Users can be logged in concurrently.

Some Accounts in MidexPRO have one or two Licenses but many more Users. The reason for this is that some people work part-time or Access the system in the evening.

For that reason, you may find 1 or 2 Licences work perfectly well. However, if you have multiple Practices and multiple secretaries working over many sites, the likelihood is, you may require more Access to your data. This would require extra Licenses allocated to avoid reduced productivity.

Extra Licenses have an upfront cost and a subsequent monthly fee (per Licence) which is added to your monthly Direct Debit. You can speak to Support on 0330 999 3399 should you require more information or wish to discuss potential ‘need’ for concurrent Access.

Logging Out Correctly: Save the costs.

Where we can, we try not to sell you extra Licenses as often, as they are not always needed.

Why? Because often the biggest problem we find when Users cannot log in, is when another User in the Account has not logged out correctly – effectively, they continue to hold onto the Licence and therefore stop ‘you’ from gaining access.

Best practice always is to remind those who have Access to your MidexPRO system, to exit the system correctly using the ‘Log Out’ button found at the top and bottom of the Navigation bar on the MidexPRO Dashboard.

This will help to avoid any future frustrations by you or others trying to work and will reduce the need to purchase more Licences.

Remember: If you simply close the Browser on your PC or device, this will not stop the Licence from being taken. Using the Log Out button releases the Licence(s) for others to use.

If you do find yourself not being able to log in, remember Support can help to give you Access, and for more information or advice, call Support on 0330 999 3399 or email us at

MidexPRO is listed in the Top 10 Practice Management software providers in the UK. Used by Clinicians and Secretaries to facilitate their daily needs in running a busy practice offering many features available including Diary, SMS, Healthcode integration for eBilling, Xero, and CloudRx. For more information visit or call 0330 999 3399


Contact Us: 0330 999 3399

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