With the festive period packed away for another year, you may be taking the next few weeks to reflect on your 2020 business plan. Some of those plans may include words like ‘efficiency & growth’.
Taking time to review how efficient your practice ran over the past year and where, if necessary, tweaks could enhance or improve your business throughout 2020, can be invaluable for future growth.
Below are some suggestions to consider that may help.
Have you considered how often you delegate where possible? – By arming the team around you with the tools and knowledge to perform their role effectively, will free up your time. For example, with Administration task, are you aware of all the Administrative tools available to you within the MidexPRO software that can help with efficiency? For example:
Sending Automated Text messages to clients, reminding them of appointments can and will save your practice time & money. Cost effective and actively reduce the risk of client no-shows by sending reminders 24/48hours prior to an appointment. No more need to make reminder telephone calls or sending reminder letters to clients either.
MidexPRO partners with Merchant Service provider, Paymentsense allowing for card payments from client to be taken within MidexPRO. No need for a card terminal and all payments can be taken on the patient’s page within MidexPRO saving administration time, money and duplication of work.
MidexPRO has their own Ticketing facility called MitaskPRO. If you have a Multi-practice or work with several secretaries you may have looked at an external Project Management tool to communicate files, tasks or projects within your team. Having the ability to have this function in one place, on one Dashboard is more efficient for your business and can reduce your outgoings too.
How efficient is your Patient Scheduling – How much time do you set aside for seeing a patient? Has this time been productive, or do you feel it may need adjusting?
MidexPRO Dairy scheduling allows you to change the time slots easily and across multi-practices. You may find each practice needs a different schedule. If you need help to amend, the Support Team can help you or show you, how to adjust to help.
If you would like to learn more about any of the points made above, call 0330 999 3399 or email email@example.com and the Support team can help. In some instances, you may be able to trial, free for 30 days one or more of the options mentioned above.
‘Growth’ is what all businesses wish for and understanding where best to focus your time and energy for growing is the hardest area for any company to consider.
Apart from the points mentioned above, you may like to look at other areas for growth.
If your practice benefits from repeat business, your current patients may be the key to ensuring on-going growth. Equally, your staff may also be the key to ensuring those patients return.
Have you ever gone through the patient’s initial journey yourself? All patients who interact with you either face to face or on the telephone should always feel welcome. In this world of extreme competition for client loyalty, we should all be grateful that clients choose to use our service and be ready to thank them for their ongoing business.
So how do you check how a client feels about their experience? If you don’t advocate feedback or have a way for clients to give their feedback anonymously, how can you be sure your ‘first impression’ is great and warrants repeat interaction? Why not ask a trusted friend to act as a potential client? They can call for information on a procedure or simply act as a Mystery Shopper by coming to book an appointment with you. Share with your mystery shopper your core needs and expectations before the process starts and compare once the exercise has finished.
This feedback can be vital to help you plan for growth and give you genuine insight into how your customers feel about their initial contact with you.
Remember all feedback, good and bad can help shape future initial interactions and give you genuine opportunities to give praise where its due and tweak when it’s not ideal.
Hopefully this suggestion helps you to evaluate a crucial part of the business which can often be overlooked.
For more information on MidexPRO visit www.midexpro.com, call us on 0330 999 3399 or email us at firstname.lastname@example.org.
We will never sell you a product or service you do not need and will always aim to work with you to offer help on efficiency. FREE trials of features are often available so you can try before you buy.