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Browser Information

MidexPRO always strive to keep our software up to date with the latest industry updates and recommendations.

For your version of MidexPRO to run smoothly, without any lag and to ensure, maximum security, it is vital that you keep your web browsers up to-date too.

There are many different security threats that your computer can be subject to when you are browsing the web: identity theft, phishing sites, viruses, trojans, spyware, adware, and other malware. Browser updates are issued to combat just these problems and should be reason enough to ensure your technology is checked and kept relevant.

MidexPRO is Cloud based; this means your data sits in the Cloud and can be accessed from any mobile device with the correct secure log-in information. By not keeping your browser or PC up to-date, you also risk potential errors within MidexPRO.

If you imagine, we keep the most recent updates valid on our software. If yours isn’t, then your PC and MidexPRO won’t be ‘talking’ in the same language and therefore errors occur.

An example of this would be Internet Explorer. Microsoft completely stopped updating this browser in January of 2020. Known as a ‘retired web browser’ over time, if you continue to use this browser to move around the web, you will experience problems. This browser is no longer compatible with MidexPRO and since September 2019, we have been informing clients to use other recommended browsers like Google Chrome, Microsoft Edge, or Firefox instead.

By changing to the recommended browsers, ensures you have the best user experience not only for MidexPRO but also for other web activity you may do.

In the MidexPRO ‘Terms of Use’ you can see all the requirements MidexPRO needs from you, the users, to allow our cloud-based software to run smoothly.

You can find The Terms of Use, on the left-hand side of the Navigation bar on your version of MidexPRO. Scroll to the ‘Legal’ tab and find the section ‘System Requirements’ to read more.

Many of our clients have IT companies that can help with updates on office PCs and updates are completed automatically. Where the problems come, is when home software and equipment isn’t kept up to date or you don’t have an IT company to help you.

Knowing how important the security of your data is alongside ensuring MidexPRO runs smoothly for all users, the Support team are happy to help with any questions or concerns you may have regarding updates.

We have produced a checklist of points to run through with you on your PC. This checklist will look to see if you have the most secure and up to-date version of all applications that could affect the running of MidexPRO.

The Support team are happy to run through this list with you and should you need any recommendations, we can give our suggestions to you to pass on to your IT company. We estimate this will take about 10mins and will be completely free. Just contact support to arrange a suitable time.

If you don’t have an IT company to help and if you would require us to help further with uploads or make changes to your operating system, we can book a 30minute appointment and do this for you. As this is something an IT company would do and not normally something MidexPRO would do, we will need to charge a nominal fee of £25+VAT upfront, which can be added to your Direct Debit.

We will not be able to support any other IT support beyond the appointment, but we would ensure you will have an operating system that continues to be secure and working to its optimum level.

If you would like to take advantage of this option, please contact Support on 0330 999 3399 or email us at support@midexpro.com, and the team can book a suitable appointment for you.



Contact

Contact Us: 0330 999 3399
E-mail: Support@midexpro.com
Open 9am – 5:30pm Monday to Friday.