When you come on board with MidexPRO, you are not just getting access to one of the UK’s leading cloud-based Private Practice Management Software systems—you are also gaining a dedicated support partner.
MidexPRO is packed with powerful features and seamless integrations to help you run your private practice efficiently. But what truly sets us apart is our commitment to supporting you every step of the way.
Whether you’re just getting started or need help with advanced features, we’re here to assist.
As part of the onboarding process, the Support Team provide a system walkthrough to help users get up to speed quickly and correctly. The support does not end there, as we are happy to arrange further training sessions, when the time is right for the user, to ensure they are benefiting from the full capacity of the system.
MidexPRO support is provided as part of the monthly subscription charge and is available Monday to Friday, 9.00 am to 5.30 pm. With multi-channel accessibility, users can choose the method that suits them best.
- 📞 Telephone
- 💬 Live Chat
Our expert Support Team, based in Swindon, UK, brings over a decade of combined experience with MidexPRO. No matter the question—big or small—our friendly team is here to help you get the very best out of MidexPRO. And as you’ll see from the list below, the benefits are not just numerous—they’re powerful, practical, and designed to make a real difference.
Problem Resolution and Proactive Support
- Users have access to immediate help with technical issues, bugs, or system errors, which helps to reduce downtime and keeps your operations running smoothly.
- As part of our Support service, we provide a comprehensive User Guide within the system. It includes step-by-step instructions for every part of the platform, along with numerous short tutorial videos, offering a variety of options to suit each user’s preferred learning style.”
- We offer alerts, updates, and tips to prevent issues before they arise and keep users informed about new features or changes.
- We have a Private Facebook Group profile for users to join and can post alerts and advice on this channel as well as our own system platform.
- Our SLA is to respond to clients within 30 minutes.
Expert Guidance and peace of mind
- Users have access to knowledgeable professionals who understand the system inside and out. This makes the system more accessible to non-technical users and also helps users to navigate complex features or workflows.
- Knowing there’s a team ready to help reduces stress and increases satisfaction, which can be important in high-stakes environments like healthcare.
Time Savings
- There is no need to troubleshoot alone—we can provide answers fast, freeing up your time to focus on core tasks like patient care or business management.
Improved User Confidence
- By knowing help is available, it builds trust in the system and encourages users to explore more features without fear of running into problems.
Consistent User Experience
- Our standardised responses and solutions ensure everyone receives the same high-quality support, which reduces confusion and frustration.
Feedback Loop for Improvements
- We collect user feedback and pain points and share the data with our development Team to improve the system over time.
Customised Solutions
- We can tailor advice to your specific setup or needs, which is especially useful for practices with unique workflows.
If you already use a Private Practice Management System, but you are considering a change, the MidexPRO Software team have the tools and experience needed to facilitate the import of your data from your current provider. To find out more about moving to MidexPRO, please click on the link below.
https://midexpro.com/moving-to-midexpro/
Alternatively, to find out how we can help you, please reach out to us using 0330 999 3399 or support@midexpro.com.
Please note that we offer a 30-day free trial to allow you to explore the system and determine if MidexPRO is suitable for your needs before deciding to register with us.