Depending on how long you have been practising, Consultants may have had several secretaries work for them. Each has their own ways of working and could have used MidexPRO in a completely different way from previous colleagues.
We always advise new clients or Users to book training directly with the Support team at MidexPRO to deliver the walk-through of the system. They will show new Users the best way to use the system which will include any new updates on functions and tools to support your current needs.
We have noted over the years that if training hasn’t been given to a new secretary or clinician directly by the Support team, not all processes are handed down correctly or new functions explained. This can then lead to repetition of process, insufficient knowledge of all that is available to a MidexPRO User and further duplication being added to the system.
Support receives calls and emails regarding De-Duplication daily when secretaries note that they have an abundance of the same item listed in various ways or they have the same patient added many times.
There is a De-Duplication ability available to Users, which in part, can remedy this from happening.
For example, in Prescriptions – how many times have you seen the same thing written in different ways?
- Tablet 50g
- Tab 50g
- 50g -Tablet
- 20g Tablet
- 20g – Tablet
- 20g Tab
When all that’s needed is:
- Tablet 50g
- Tablet 20g
If you hold stock on site and try to calculate accurately what inventory you have, running reports for the first example, you will need to add up all the variation of Tablet 50g and Tablet 20g rather than run one report that gives you an accurate amount of what has been prescribed in the second example.
Now, times that by as many other areas of the system where duplications have been input which need to be deleted, GPs, Service Items, Contacts etc.
All of which slow down the workflow and cause reports to be inaccurate or difficult to understand.
So how can we help you keep your private practice management system updated ? Use the deduplication button found in ‘Maintenance’ click ‘De-duplication’ and then choose which area you wish to de-dupe – GPs, Patients, Drugs etc.
Choose which of the original item you wished to keep, and you’ll be offered the option to merge all duplicates into that ‘original’ item reducing the multiple versions of the same GP, Patient or Drug.
Further help can be found in the User Guide on the right-hand side of your MidexPRO Dashboard or speak to Support on 0330 999 3399.
Delete Downloads. If you no longer need them, purge them! Everything you download from the internet defaults into this file and can take up a lot of space on your hard drive. This might concern people to do, but if you work in data order – oldest ones first – you probably don’t need it anymore so you can decide if you do need the image or document before you hit the delete button.
Remember, if you have old Accounts or Patients still listed on your Account and you no longer need to keep that information (check the legal aspect first) then you could also free up space and speed up searches by Purging old data from MidexPRO.
The Purge document can be found in the ‘legal’ section on the Navigation bar in MidexPRO.
De-duplication Declutter and Deleting can all help to speed up your PC, increase workflow and streamline tasks.
What about all the new and improved functions? We send out an Information Sheet to all Users with information on tools to support your clinical needs. Support from time to time will contact you to inform you of improvements and wherever possible, we encourage you to visit the Functions and Integration page on our website to view all the tools available. We could be saving you time and money by using a tool already available to you rather than using an external tool which you could be paying for.
Support is on hand if you need to discuss any of the topics above and if there is something you wish for us to consider by way of an improvement, speak to Support and explain your requirements. We always listen and always update you on a decision to move forward or not as the case may be.
Call 0330 999 3399 or email firstname.lastname@example.org and we will be happy to help.