MidexPRO is the essential Practice Management Software for the private sector and is one of the leading UK providers offering a large suite of tools to help clinicians.
The key to patient retention lies in building strong, personalised, and proactive relationships, whilst understanding individual needs and offering great service, support and convenience. Technology plays a pivotal role in this by providing a wide choice of options across mobile and online platforms as well as the good old-fashioned ‘in-person’ approach.
One major concern in this sector is ensuring that clients consistently receive important communications, and while patient retention is fundamental to a business, so is the importance of working smarter, not harder, to reduce valuable resources and increase sustainability.
You might be wondering, ‘How can we achieve that?’ Fortunately, the answer lies in the MidexPRO Private Practice Management Software!
Automated reminders using SMS messaging.
Embrace the convenience of running a fully paperless clinic and significantly reduce no-shows.
MidexPRO has been partnered with Voodoo for many years to provide an integration that allows Consultants, Clinicians, and Secretaries to effortlessly remind patients of upcoming appointments and pay for outstanding payments, helping to eliminate the need for traditional reminder appointment letters, both costly and time-consuming
These reminders are effective in reducing missed appointments, with one recent study finding a 38% reduction in non-attendance rates for patients who received an SMS reminder.
Setting up automated SMS messages is quick and straightforward, with help from our dedicated UK-based Support Team.
This feature significantly reduces the need for phone calls or postal reminders from your practice—delivering clear cost savings in both time and resources.
It is also possible to use the SMS feature to send patients secure payment links for one or multiple invoices. This streamlined approach ensures updates to the Patients’ invoices page occur automatically, saving you precious administrative time and less paper.
E-mail communications.
Experience peace of mind with MidexPRO’s fully GDPR compliant secure mail facility.
There is no need for any third-party software; you can simply link your existing email to be able to transmit sensitive information to patients securely with the added layer of two-factor identification.
Both setup and patient usage are straightforward, making it convenient for all parties involved and by using email, you are significantly decreasing the reliance on postal reminders and contributing to environmental sustainability.
All emails sent from within MidexPRO are automatically added to the MidexPRO Audit facility available on all Accounts, allowing you to refer to them whenever you need to.
Patient recalls and reminders.
MidexPRO includes a powerful feature called ‘Recalls’, designed to streamline patient follow-up.
From the MidexPRO Dashboard, it is easy to set up automated reminders to prompt patients to book follow-up appointments -minimising the risk of human error and ensuring continuity of care.
It is also possible to configure specific recall intervals, such as six or 12 months, for even greater automation and time savings. Plus, if the SMS facility is enabled, the system can send text message reminders to patients, including a secure link to access any relevant letters or documents.
Simple but very effective ways of reducing workload and streamlining tasks.
The MidexPRO Practice Management Software is used by thousands of medical professionals and has multiple functionalities and partnerships to help provide any medical practice, hospital or billing company with all the tools needed to run their business.
For more information on the system and/or to arrange a FREE 30-day no obligation trial, please email support@midexpro.com or visit www.midexpro.com